Tourism industry in Sri Lanka

„Sri Lanka is the finest island in the whole world.” Marco Polo

Many visitors from foreign countries are travelling to Sri Lanka over the year to discover the beautiful landscapes and the cultural richness the place offers. That is why, the needs of employees for hotel business like resorts or palace hotels are rising and the demand for hotel jobs with them.

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Types of hotel jobs

Hotel Managers and Hotel Assistant Managers

Hotel Managers are able to take care of the day-to-day management of a hotel, a resort or other lodging-related establishment and to oversee all staffs. They should act as a bridge between the hotel guests and the hotel staffs. Lodging Managers also have to cooperate with other channels such as human resources, housekeeping and accounting department. They need to behave as team leaders and to make sure the hotel is running well economically.

The Assistant is here to help with all those tasks.

Barmen, waiters, cooks

In most of the hotels there is a restaurant and a bar. Which means that the hotel industry needs waitresses or waiters, barmaids or barman and cooks to run their establishment. The reputation of hotels mostly depends on the food’s quality and services that is why HR department often recruits high profile candidates, especially in resorts and palace hotels.


Not a hotel on earth could function without housekeepers. They are the ones who clean the room between check-ins and check-outs, in a minimum amount of time. Within housekeeping, in large hotels, you can find floor managers as well.


Also called Front Desk Assistant, they are in charge of welcoming customers in the hotel and answering any of their wishes. Their behavior must be irreproachable and respectful to others. They are also in charge of handling billing, check-ins and check-outs.

Required qualifications in the hotel industry

It depends on the type of hotel you work for and your position within it.

For all the manager roles, there are many hotel management courses that are opening in Sri Lanka now. A bachelor degree is necessary to join those courses and some courses offer even job training for excellent students. After finish job training, students can apply for jobs in the hotel industry.You can also find many tips in our Job Journal where you can download free CV templates. It can also helps you to write a cover letter.

Since he has to be a leader, a hotel manager must have good communication skills, not only verbal but also written. The manager is the person who can make a hotel famous, and so, he or she must be good at communicating with customers in a knowledgeable and articulate manner. The acumen is necessary because a hotel manager might be expected to make hard decisions.

Housekeeping doesn’t require any specific bachelor or master. Experience in a similar role is appreciated but not necessary. Precision, rapidity and organization are useful skills to have for this job.

To be a Chef, Waiter or Barman in a hotel, you will need a diploma in the field. There are plenty of courses you can attend. Passion for the field as well as creativity and communication skills (for waiters) are essential.

Do not hesitate to search for vacancies related to the hotel industry on and apply online for free.