Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
IT / Software

Company Details

Company industry:
Computer / IT
Company Type:
Employer (Private Sector)
No. of Employees:
1001-5000

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Language Skills

English

Job Description

We are looking for an enthusiastic individual with a passion for operations and analytics to join our global team and grow their career.

Responsibilities:

  • Provide comprehensive support for all applications - internal/external users/service partners
  • Ensure overall proper product maintenance
  • Ensure correct level of monitoring is in place and controls are implemented
  • Facilitate required management information whenever required
  • Process compliance to all applicable processes
  • Act as the single point of contact for all critical systems
  • Review billing reports for analysts
  • Produce and analyze billing reports for Managed Service customers
  • Identify problems/issues during billing cycles
  • Work on complex activities such as identifying software or hardware problems that impact on-going operations
  • Maintain excellent relations with clients, suppliers and partners/operators
  • Work on a roster 24/7 basis to provide 360 degree customer support in billing operations

Position Requirements

  • 2+ years of experience in telecom, with at least 2 years of experience in billing
  • Degree or equivalent in business/IT related field is preferred
  • Computer savvy and proficient knowledge of Unix, SQL and MS office package
  • Solid analytical and problem solving skills
  • Customer support and customer satisfaction experience required
  • Good verbal, written skills and interpersonal skills. Presents information effectively
  • Good working knowledge of customer requirements

About the Company

Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services.

Using our enhanced global delivery model, innovative software platforming approach and industry expertise, we provide high-value IT services that enable our clients to enhance business performance, accelerate time-to-market, increase productivity and improve customer service.

We serve Global 2000 companies and the leading software vendors in Banking & Financial Services, Insurance, Telecommunications, Technology and Media, Information & Education industries. We build and sustain application platforms for our clients that create competitive advantage.

Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the United States, Europe and Asia.

Headquarters - Westborough, Massachusetts, USA
Offices - Throughout US, Europe and Asia
Technology Centers - US, UK, Hungary, India and Sri Lanka
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