Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
Administrative

Company Details

Company industry:
Computer / IT
Company Type:
Employer (Private Sector)
No. of Employees:
1001-5000

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
No preference

Professional Skills

Language Skills

English

Job Description

We are looking for an enthusiastic individual who will be responsible for monitoring and conducting preliminary assesment of impact, route workflow or incidences/issues, to join our dynamic global team.

Responsibilities:

  • Coordinate ticket creation and management
  • Handle client phone calls / augment LI support team
  • Monitor HP Openview and Control-M and alert/escalate
  • Collate hourly stats and report on weekly operations metrics
  • Coordinate Request Management activities such as user account creations, granting access rights, etc.
  • Be on-call on a 24x7 shift rotation basis.

Position Requirements

  • Degree in Computer Systems or equivalent work-related experience
  • Understanding / experience with Application support SLAs
  • Past exeprience working in a Network Operations Center (NOC) would be a plus
  • Good verbal communication skills in English and be comfortable communicating with end users, including business users and IT team
  • Root cause approach to problem solving

About the Company

Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services.

Using our enhanced global delivery model, innovative software platforming approach and industry expertise, we provide high-value IT services that enable our clients to enhance business performance, accelerate time-to-market, increase productivity and improve customer service.

We serve Global 2000 companies and the leading software vendors in Banking & Financial Services, Insurance, Telecommunications, Technology and Media, Information & Education industries. We build and sustain application platforms for our clients that create competitive advantage.

Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the United States, Europe and Asia.

Headquarters - Westborough, Massachusetts, USA
Offices - Throughout US, Europe and Asia
Technology Centers - US, UK, Hungary, India and Sri Lanka
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