Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Consulting
No. of Employees:
1-5

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Certification (Diploma)
Minimum years of experience:
2-5 years

Professional Skills

Good customer service skills

Language Skills

English

Job Description

  • Attend (or organize for far-off area by training of identified resource) to satisfaction of customer reactive & proac­tive customer care requirements
  • Attend to pre-sale site visit for conformance of appropriateness of proposed product of wellness/shower enclosure/ other high-end products
  • Attend to installation (or organize) of wellness & shower enclosure product
  • Provide product feedback to ASI / manager as assigned
  • Provide product installation guidance and pre-requisites to wellness & shower enclosure customer and to other product on customer demand
  • Maintain record of Customer Care activities and ensure required details are captured in the system (electronic) meant for it.
  • Supervise and train (if required) to project sites.
  • Create and Maintain service records of the product sold

Position Requirements

  • Any relevant qualification
  • Minimum 3 to 4 years of working experience in customer relations from any reputed sanitary ware company
  • Excellent knowledge in sanitary - ware products
  • Good customer service skills
  • Highly self-motivated
  • Age below 30

About the Company

HR Agency That Makes A Difference:

We make sure that our vast range of HR services helps employers as well as employees to achieve their goals in an effective and efficient way. We are glad of the fact that employers and employees have identified us as a dependable recruitment agency in Sri Lanka.
Our objective is to associate with companies to unleash human potential, therefore improving the net worth of their human capital. This is the sole cause why we are able to uphold our acknowledgment as one of the leading recruitment companies in Sri Lanka.
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