Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
Management

Company Details

Company industry:
Telecommunications Services
No. of Employees:
1001-5000

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Excellent communication and presentation skills

Language Skills

English

Job Description

( Group Service Delivery )

The Job :

  • Responsible for overall governance and execute short term and long term strategic plans for Dialog Axiata Club Vision loyalty program.
  • Establishment of group policies, procedures and operating guidelines on customer evaluation, segmentation, products and service offerings.
  • Continuous improvement of Loyalty processes to drive improved customer experience and retention.
  • Internal and external stakeholder engagement to deliver projects and program deliverables on time.
  • Liaising and coordinating with internal and external parties on design, production and delivery of customer communication.
  • Coordinate with partner management team to maintain, improve and execute offers and merchant deals for the loyalty customer base.
  • Define and manage Club Vision customer service processes and drive continuous improvement.
  • Organising / coordinating of Loyalty Customer reward / entertainment events.
  • Identification of potential churn of customers from products and services offered by Dialog Group & Implement strategies for churn prevention and customer retention.
  • Monitor and reporting of overall loyalty operations to the management on a regular basis.

Position Requirements

  • Degree in Marketing or Business Management from a recognized university.
  • Minimum 3 years working experience in the fields of Marketing or Customer Service.
  • Should possess knowledge in Analytical and Reporting skills / Soft Skills / Learning and Researching.
  • Professional qualification and experience in project management will be an added advantage.
  • Excellent communication and presentation skills.
  • Should be a good team player.
  • Tactical mind-set combined with a strong capability in analyzing data and interpersonal skills are vital competencies.

About the Company

Dialog Axiata PLC, DBA Dialog (formerly known as Dialog Telekom), is Sri Lanka's largest telecommunications service provider with the country's largest mobile network operator of over 9.4 million subscribers. Dialog is a subsidiary of Axiata Group Berhad.
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