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Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
Management

Company Details

Company industry:
Telecommunications Services
Company Type:
Employer (Private Sector)
No. of Employees:
1001-5000

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Excellent communication and presentation skills

Language Skills

English

Job Description

( Group Service Delivery )

The Job :

  • Responsible for overall governance and execute short term and long term strategic plans for Dialog Axiata Club Vision loyalty program.
  • Establishment of group policies, procedures and operating guidelines on customer evaluation, segmentation, products and service offerings.
  • Continuous improvement of Loyalty processes to drive improved customer experience and retention.
  • Internal and external stakeholder engagement to deliver projects and program deliverables on time.
  • Liaising and coordinating with internal and external parties on design, production and delivery of customer communication.
  • Coordinate with partner management team to maintain, improve and execute offers and merchant deals for the loyalty customer base.
  • Define and manage Club Vision customer service processes and drive continuous improvement.
  • Organising / coordinating of Loyalty Customer reward / entertainment events.
  • Identification of potential churn of customers from products and services offered by Dialog Group & Implement strategies for churn prevention and customer retention.
  • Monitor and reporting of overall loyalty operations to the management on a regular basis.

Position Requirements

  • Degree in Marketing or Business Management from a recognized university.
  • Minimum 3 years working experience in the fields of Marketing or Customer Service.
  • Should possess knowledge in Analytical and Reporting skills / Soft Skills / Learning and Researching.
  • Professional qualification and experience in project management will be an added advantage.
  • Excellent communication and presentation skills.
  • Should be a good team player.
  • Tactical mind-set combined with a strong capability in analyzing data and interpersonal skills are vital competencies.

About the Company

Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

Dialog Axiata supplements its market leading position in the Mobile Telecommunications sector with a robust footprint and market presence in Sri Lanka’s Fixed Telecommunications and Digital Pay Television markets through its fully-owned subsidiaries, Dialog Broadband Networks (Private) Limited (DBN), Dialog Television (Private) Limited (DTV) and Digital Holdings Lanka (Private) Limited.

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