Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Hotels / Lodging
Company Type:
Employer (Private Sector)
No. of Employees:
1001-5000

Preferred Candidate

Career level:
Entry level
Degree:
Certification (Diploma)
Minimum years of experience:
less than 2 years

Professional Skills

Language Skills

English

Job Description

  • Answers incoming calls and places outgoing calls.
  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wake-up call requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Provides paging services for hotel guests and employees.
  • Knows what action to take when an emergency call is required.
  • Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Following telephone etiquette
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front office software.
  • Keep records of calls placed and received by all departments and recording the call charges.
  • Setup conference calls in different locations and time zones.
  • Update directory information on the front office software.
  • Provide relay service for hearing-impaired guests.
  • Provides a paging service for hotel guests and employees.

Position Requirements

  • Customer Focus
  • A minimum of 2 years of experience in a similar capacity.
  • Strong PR, communication and inter personal skills.
  • Sound Computer literacy
  • Excellent command in English language
  • Knowledge of centralized telephone systems

About the Company

Cinnamon Grand Colombo — Sri Lanka’s Premiere Five-Star City Hotel! The hotel maintains two wings featuring 501 rooms, 14 restaurants, & recreational facilities to provide business and leisure travelers a Grand hotel experience. Just 35 kilometers from the Bandaranaike International Airport (BIA), the luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotels 14 restaurants provide an eclectic mix of international cuisines, including award winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub’, and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard.

Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. Connect. Discover. Treat yourself.

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