The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors.
He / She assists in managing and directing of the day–to–day operations of all Housekeeping functions.
Also provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and enforces to the hotels standard operating procedures.
Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
Attend to customer complaints efficiently in a professional manner
Evaluate and respond to customer feedback in a positive manner.
Experience with turndown service, special needs of VIP Guests, foreign dignitaries.
The Assistant Executive Housekeeper should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.