Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Telecommunications Services
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Degree:
High School or equivalent

Professional Skills

Excellent communication, Writing & Reading

Language Skills

English, Sinhala & Tamil

Job Description

Company Details :

Company Industry : BPO

Employer : Bellvantage (Pvt) Ltd (Melsta Corp)

Working Hours :

Candidates should be capable of covering evening shifts (6pm – 11pm/ 6pm – 12pm) & overnights perweek when required.

Transport will be provided range of within 20km

Job Description :

  • Resolve problems by clarifying, researching and exploring answers and provide alternatesolutions
  • Escalate unresolved problems
  • Generate customer interest in the services or products offered by the company
  • Promote additional services by recognizing opportunities to up-sell products and services
  • Manage and update the call logs with the status of each call
  • Enhance the job knowledge by participating in training opportunities
  • Build customer loyalty by following-up of customer calls
  • Respond to internal and external emails
  • Manage filing, scanning, Speedy and accurate data processing, correspondence and other backoffice responsibilities.

Position Requirements

  • Between the ages of 18 – 35 years
  • A warm personality with enthusiasm and positive energy
  • Good reading, writing and speaking skills in English is essential
  • Professional Skills : Speaking, Writing and Reading
  • Language Skills : English, Sinhala (Tamil would be an added advantage)

About the Company

Bellvantage (Pvt.) Ltd, [Reg. No: (PV) 65022] is an ISO 9001 : 2008 certified and total infrastructure outsourcing company in Sri Lanka that delivers high performance business solutions and professional services. Our primary business focus is in robust insurance solutions, Telco and Financial solutions. In addition, we are specialize in software quality assurance, IT consulting, project management, BPO, and call center hosting, software development.

We consist over 150 skilled IT professionals, CIMA qualified accountants, lawyers and call-center agents etc. We are widely recognized for our reliable capabilities with skilled software engineers and other IT professionals.
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