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Job Details

City:
Colombo
Job Location:
Sri Lanka
Contract Type:
Full time
Job category:
Hospitality

Company Details

Company industry:
Telecommunications Services
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Degree:
High School or equivalent
Minimum years of experience:
No preference

Professional Skills

Excellent communication skills

Language Skills

English, Sinhala & Tamil

Job Description

Job Details :

  • City : Colombo
  • Job Location : Bellvantage (Pvt) Ltd, No:46, Vauxhall Street, Colombo 02
  • Contract Type : Fixed term contract / Part Time
  • Job Category : Customer Relationship Executive

Job Description :

  • Resolve problems by clarifying, researching and exploring answers and provide alternatesolutions
  • Escalate unresolved problems
  • Generate customer interest in the services or products offered by the company
  • Promote additional services by recognizing opportunities to up-sell products and services
  • Manage and update the call logs with the status of each call
  • Enhance the job knowledge by participating in training opportunities
  • Build customer loyalty by following-up of customer calls
  • Respond to internal and external emails
  • Manage filing, scanning, Speedy and accurate data processing, correspondence and other backoffice responsibilities. (When required)

Position Requirements

  • Between the ages of 18 – 30 years
  • A warm personality with enthusiasm and positive energy
  • Good in speaking, writing & reading in English & Sinhala is essential. Tamil is added advantage
  • Professional Skills : Speaking, Writing & Reading
  • Language Skills : English, Sinhala (Tamil would be an added advantage)

About the Company

Bellvantage (Pvt.) Ltd, [Reg. No: (PV) 65022] is an ISO 9001 : 2008 certified and total infrastructure outsourcing company in Sri Lanka that delivers high performance business solutions and professional services. Our primary business focus is in robust insurance solutions, Telco and Financial solutions. In addition, we are specialize in software quality assurance, IT consulting, project management, BPO, and call center hosting, software development.

We consist over 150 skilled IT professionals, CIMA qualified accountants, lawyers and call-center agents etc. We are widely recognized for our reliable capabilities with skilled software engineers and other IT professionals.
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